This document outlines the Terms and Conditions relating to your use of this site. These Terms and Conditions are applicable to your use of this site regardless of how you accessed it. If you do not wish to be bound by these Terms and Conditions, please discontinue using and accessing this site immediately.
Your Use of This Site
You may not use this site to engage in any illegal activity. You may not use this site to engage in conduct which is defamatory, libelous, threatening or harassing or that infringes on a third party's intellectual property or other proprietary rights. You agree that any information you provide through this site will be truthful and accurate.
E-mails to State Farm Addresses
The State Farm e-mail system is a private e-mail system intended only for purposes authorized by State Farm. You are not authorized to send numerous unsolicited commercial e-mail messages to any e-mail addresses at @statefarm.com. State Farm reserves the right to take actions as may be necessary to prevent misuse of its e-mail system by unauthorized parties.
Disclaimer of Warranties
Any information, services, materials, or other items on this site are provided "as is" without any warranty of any kind, either expressed or implied, including without limitation the implied warranties of merchantability and fitness for a particular purpose. State Farm does not warrant that this site will be uninterrupted or error fee. Any risk arising out of use or performance of the information, services, materials, or other items remains entirely with you. Under no circumstances will State Farm be liable for any damages whatsoever arising out of the use or performance of the information, services, materials, or other items.
State Farm Intellectual Property Rights
All logos and graphics using the State Farm name are the intellectual property of and/or federally registered trademarks/servicemarks owned by the State Farm Mutual Automobile Insurance Company and its affiliated organizations. State Farm may possess intellectual property rights in other logos, words, or phrases not listed here. Intellectual property rights of third parties may apply where noted. Except where otherwise indicated, all materials on this site including but not limited to graphics, text, software, audio, video, and files, are the property of State Farm and are protected by copyright or other intellectual property laws. State Farm reserves all rights to its intellectual property. You may print out a single copy of pages on this site for your personal, non-commercial use provided that all copyright, trademark or other notices are retained. ALL OTHER USES ARE PROHIBITED. You are not authorized to use any portion of this site or any other State Farm intellectual property on any other site, in the meta-tags of any other site or in any other materials. You may not modify, publish, create derivative works, copy, distribute, or otherwise use any of this site's content or frame this site within any other site.
These "Terms and Conditions" apply to your use of this site and do not change or alter any other contract or agreement between you and State Farm.
Changes to This Document
The content of this site and of these "Terms and Conditions" are subject to change without prior notice.
These "Terms and Conditions" shall be governed by and interpreted according to the laws of the State of Illinois without respect to any conflict of laws provisions. If any portion of these "Terms and Conditions" is unlawful, void or unenforceable, it shall not affect the validity or enforceability of any other provision.
We value you as a customer and we know how much privacy means to you. You will have the opportunity to review our policies for collecting, using, securing, and sharing information the first time we do business with you and every year you are a State Farm customer.
OUR PRIVACY PRINCIPLES
- We do not sell customer information.
- We do not allow those who are doing business on our behalf to use our customer information for their own marketing purposes.
- We contractually require any person or organization providing products or services on our behalf to protect State Farm customer information.
We do not share customer medical information with anyone within the State Farm family of companies unless:
- You expressly authorize it; or
- It is permitted or required by law; or
- Your insurance policy contract with us permits us to do so.
- We afford our prospective and former customers the same protections as existing customers with respect to the use of personal information.
INFORMATION WE MAY COLLECT
We collect, use, and share information we need to conduct our business, to advise you of our products and services, and to provide you with customer service. We may collect and maintain several types of customer information needed for these purposes, such as those below.
Types of information we may collect and how we gather it:
- From you; on applications for our insurance, banking, and investment products; from other policies or products you have with us; or on other forms, through telephone or in-person interviews, your State Farm agent, and our contact centers
- From your visits to statefarm.com®, use of our mobile and social media applications, and your interactions with our online advertisements
- From your transactions or experiences with us; such as your payment history and underwriting and claim records
- From the State Farm family of companies and non-State Farm companies, organizations, or consumer reporting agencies, such as your driving record, claim history, or credit information
INFORMATION FOR INTERNET, MOBILE, SOCIAL MEDIA USERS
We want to make you aware of how we use Internet cookies and analytical tools to enhance your experience when visiting statefarm.com® or using our mobile and social media applications. Cookies are files we place in your computer's browser to store your State Farm online preferences. Web analytics provide non-personally identifiable statistical information about how visitors interact with our website and applications. Our mobile and social media applications may also collect non-personally identifiable demographic information (such as age, sex, and city/state location) about the users of each application. Prior to installation of any application, you will see a statement describing what information is collected from your use of that particular application.
By themselves, cookies and web analytics do not tell us your e-mail address or other personally identifiable information. They do not identify you by name or address unless you have provided us with such information (over the internet or in some other communication). Cookies and analytics do help us to:
- Analyze how customers use our website and applications.
- Develop new services to improve our online content.
- Analyze our marketing campaigns.
- Know how many visitors have seen or clicked on our ads.
If you disable cookies by changing the setting on your browser, the site will not recall your preferences and you will not be able to access a customized default home page view of our website. In addition, rejecting cookies may prevent you from using certain functions and you
may have to repeatedly enter information to take advantage of services or promotions.
You may retain cookies in your browser for a customized website experience. However, if you do not want third party advertisers to track and use information derived from your visits to sites on which we advertise you may "opt out" by going to: http://www.google.com/intl/en/privacy/ads/.
Each of the sites we use to advertise and from which we collect data should post a privacy statement that fully describes the advertising and data collection activities of that site. However, we cannot be assured that all sites provide such guidance. We recommend that you check
HOW WE USE INFORMATION ABOUT YOU
We use customer information, including consumer report information, to underwrite and/or rate your policies and products, process your claims, ensure proper billing, service your accounts, enhance your customer experience, and offer you other insurance and financial services products that may suit your needs.
We share information about our transactions (such as payment of premium) and experiences (such as an auto accident) with you within our State Farm family of companies and with State Farm agents to better serve you and to help meet your current product and service needs. We may share information about you with persons or organizations inside or outside our family of companies for our everyday business purposes and as permitted or required by law. We also may share information about you with companies that perform marketing or other services for us or with whom we have joint marketing agreements. These agreements allow us to provide a broader selection of insurance and financial products to you.
We may also share customer information with consumer reporting agencies and with other entities as needed to handle your claim and to protect against fraud and unauthorized transactions. For example, we might share name, address, and coverage information with an auto body shop to speed up repairs on auto damage claims.
STATE FARM PROTECTS CUSTOMER INFORMATION
The privacy of our customers has always been important to State Farm. We maintain physical, electronic, and procedural safeguards that comply with federal regulations to guard your nonpublic personal information. In addition, we regularly review our policies and practices, monitor our computer networks, and test the strength of our security. Taking these steps helps us to ensure the safety of our customer information.
TO LIMIT THE SHARING OF INFORMATION WITHIN THE STATE FARM FAMILY OF COMPANIES
At State Farm, our goal is to provide you with a remarkable customer experience. When you apply for insurance or an account, we may gather information about you such as your driving record, your claim history with other companies, and your credit information. After we receive this information, we may share it within State Farm to better meet your current and future product or service needs. In addition, by sharing information within State Farm we won't need to recollect information you may have already provided on other policies or accounts with us. However, if you prefer to limit the sharing of your information within the State Farm family of companies, call your State Farm agent or 1-800-865-6035.
- If you are an existing customer and have already told us your information sharing preferences, no action is needed unless you want to change your preference.
- Your choice will apply to your joint accountholders and/or policyholders.
- Your choice does not limit State Farm from sharing certain information about your transactions with us or your experiences with us for everyday business purposes.
- This sharing option does not apply to our Canadian customers if the product or policy was purchased in Canada.
OTHER IMPORTANT INFORMATION
Residents of Vermont: State Farm will not share your personal information across our State Farm family of companies unless you have authorized us to do so. This does not limit State Farm from sharing certain information about your transactions with us (such as your payment history) or your experience with us (such as your claim history) as permitted by law.
Residents of California: State Farm may collect personal information from sources other than the individual applying for coverage or opening an account with State Farm. Such personal information may, in certain cases, be disclosed to third parties without your authorization as
permitted by law. If you would like additional information about the collection and disclosure of personal information, please contact your State Farm agent. You may also act upon your right to see and correct any personal information in your State Farm files by writing your State
Farm agent to request this access.
Para ver este aviso en español, por favor visite nuestro sitio web http://www.statefarmenespanol.com.
©Copyright, State Farm Mutual Automobile Insurance Company, 2011
Home Offices: Bloomington, IL 61710-001